Terms of service

Draft dated November 10, 2026. Not yet a finished agreement.

The service

MainStreet Reply drafts replies, and can post them, for Google reviews, Facebook and Instagram comments and direct messages, and customer email you forward. You decide whether a reply needs approval or whether a narrow set of routine replies may send on their own.

You start by adding us as a manager on the accounts you want covered and by forwarding customer email. You can revoke that access at any time. There is no software you have to install.

What this is not

We are not a law firm and this page is not legal advice. We do not guarantee a response time, a star rating, a ranking, or revenue. We do not ask your customers for new reviews, and we do not run ads or a social content calendar, unless we agree to something else in writing.

Your part

You have the right to grant access to the accounts and inboxes you connect. You are responsible for those accounts. If you approve a reply, or you turn on automatic sending for a kind of message, you are responsible for what gets published. Read a draft before you approve it when the facts matter.

Do not ask us to lie, to harass someone, to fake a review, or to break a platform’s rules. We can refuse a reply.

Price and cancellation

The price posted on the homepage is $49 per month (USD 49), unless we agree to a different price in writing before you pay. If sales tax is legally due, we will tell you the amount before you pay. It is not included in the $49.

There is no annual contract. You may cancel anytime before the next renewal, and that next period is not billed. We do not offer a money-back guarantee. A month that has already started is not refunded.

We may stop the service if an account is outside what we can do well, or if we are asked to do something we will not do. We will say so by email.

After you cancel or remove access

We stop drafting and posting when you cancel or when we no longer have access, whichever comes first. Replies already sent stay on the platform that hosts them. Deleting those is between you and that platform.

Limits

To the extent the law allows, we are not liable for lost profits, lost customers, or a decision a platform makes, such as removing a review or locking a page. Our responsibility related to the service is limited to the amount you paid us for the month in which the claim arose. Some places do not allow limits like these. Where they do not, the limit applies only as far as the law allows. A lawyer should review this paragraph before you rely on it.

Law

This draft is written for a business run from Providence, Rhode Island, and is intended to be governed by Rhode Island law. If a dispute is not settled by email, the draft intent is that courts in Rhode Island are the venue. That choice is not final until a lawyer reviews it.

Changes

We can update these terms by posting a new version on this page and changing the date. If you are already a paying client, a change to the price or to the core of the service will be emailed before it applies.

Contact

Jeremy Sanchez
MainStreet Reply
mainstreetreply94@gmail.com