1
The review just sits
A guest was happy, or they were not. Either way, the next person meets your silence before they meet the menu.
From Providence, Rhode Island
Your reviews and messages, answered.
MainStreet Reply drafts and posts replies for independent restaurants and shops. Google reviews, Facebook and Instagram comments and DMs, and customer email. In your voice. $49 a month.
Typical reputation platforms often cost $300 a month or more. This is that follow-up habit, priced for a small business, with you still in charge of what gets sent.
We are starting with restaurants in Rhode Island and Massachusetts. Other local shops come after that.
Start for $49/mo. Card checkout is not connected yet. This opens the demo request. The price is $49 a month when checkout opens.Book a free 10-min demo
No contract. Cancel anytime. Run by Jeremy Sanchez in Providence.
Card checkout is not open on this site yet. Start takes you to the demo form. Nothing is charged from this page.
Google review · 5 stars
“Came in after the late game. The chowder was exactly right.”
Draft reply
Glad you made it in after the game. We’ll keep the chowder coming. Thanks for taking a minute to write this.
Waiting for your approval
A picture of the approval step. No real guest is quoted on this site.
The ones that sit there cost you the next visit.
People read the latest review, and whether anyone answered it, before they pick a place. A thank-you never sent, or a complaint left hanging, is what they see. The same goes for a DM about a reservation or an email about a large order.
2
The message goes quiet
Hours, parking, a birthday, a dozen sandwiches. Small notes decide a visit. If they wait until you close, someone else already said yes.
3
You are also the closer
You are on the line, on the floor, or locking up. “Reply to reviews” loses to service every night. That gap is the whole job.
Three steps. Nothing new to install.
Launch is concierge style on purpose. You add a manager and forward the mail. You do not learn a new dashboard.
Step 1
Connect
Add MainStreet Reply as a manager on your Google Business Profile and on the Facebook or Instagram account you want covered. Forward the inbox customers already email. You can remove that access whenever you want.
Step 2
We reply in your voice
On a short call, Remy asks how you talk to guests: the sign-off, what you will make right, and words you would never use. An AI model writes the first draft. A person in Providence is accountable for the account.
Step 3
You stay in control
The default is that you approve replies before they post. You can allow automatic sending for simple thank-yous and factual questions. Complaints, refunds, and anything about a person can stay in the approval pile. You pick the rule, and you can change it.
What’s included at $49 a month
One flat price for the channels below. If you run several locations or a very high volume of messages, say so on the demo. We would rather tell you if this plan is a poor fit before you pay.
Included
- Replies to Google reviews
- Replies to Facebook and Instagram comments
- Replies to Facebook and Instagram direct messages
- Replies to customer email you forward
- A weekly summary of what went out and what is waiting on you
- A setup conversation so the voice matches yours before the first reply
Not included
- Asking customers to leave new reviews
- Social posts, ads, or a content calendar
- Yelp, TripAdvisor, delivery apps, or other sites
- A promise that your star rating or revenue will rise
- Legal, insurance, or employee disputes — we flag those and leave them with you
- A money-back guarantee
How this differs from a typical reputation platform
Those products are broad software suites, often priced around $300 a month and up. MainStreet Reply is the reply work itself, done with you, for $49 a month. This is a description of the usual shape of that category, not a claim about any named company.
Monthly price
Typical reputation platforms
Often $300 or more
MainStreet Reply
$49 flat
Commitment
Typical reputation platforms
Annual contracts are common
MainStreet Reply
No contract. Cancel anytime
How you start
Typical reputation platforms
Learn a dashboard and connect integrations
MainStreet Reply
Add us as a manager and forward the email
What you are buying
Typical reputation platforms
A wide software suite: surveys, texting, listings, and more
MainStreet Reply
Replies on Google, Facebook, Instagram, and customer email
Whose words
Typical reputation platforms
Templates your staff edits inside their tool
MainStreet Reply
Drafts based on how you already write
Who does the work
Typical reputation platforms
Your team, working the inbox
MainStreet Reply
We draft. You approve, or allow only routine replies to send
Who it is for
Typical reputation platforms
Multi-location brands and the staff who run them
MainStreet Reply
An owner-operated restaurant or shop
Simple price
One plan
$49/ month
- Google reviews, Facebook and Instagram comments and DMs, and customer email
- Weekly summary and a setup conversation
- No setup fee and no annual contract
- Cancel anytime. That stops the next renewal
- No money-back guarantee, and no refund for a month that already started
Start for $49/mo. Card checkout is not connected yet. This opens the demo request. The price is $49 a month when checkout opens.Book a free 10-min demo
Card checkout is not connected yet. Start opens the demo form, and we email payment instructions. Nothing is charged from this page.
No quotes yet
MainStreet Reply is new. There are no customer logos, star ratings, or testimonials on this site. Nobody has agreed to be quoted, and we will not invent any. If you become a client and later want to say something, we will ask first.
Questions worth asking before you share the inbox
Is it AI?
Yes. A language model writes the drafts. It is not a robot account you never meet. Remy (Jeremy Sanchez, in Providence) sets up your voice and the rules for what may send on its own, and writes the weekly summary. Routine replies can go out without a person reading each one, and only if you turn that on. If a week of replies sounds wrong, you say so and we change the instructions.
Will it sound like me?
That is the aim. You share replies you have already sent, if you have them, and the words you will not use. You can edit any draft before it posts. It will miss sometimes. That is why approval exists. We would rather sound like the person behind the counter than like a brand department.
Do you post without asking?
Only when you say so. The default is that you approve every reply. You can allow automatic sending for a narrow set of routine messages, such as a thank-you for a warm review or a factual answer you have already approved as a pattern. Complaints can stay manual. You can turn automatic sending off whenever you want.
What do you need from me?
Manager access on your Google Business Profile. Manager access, or the equivalent, on the Facebook Page and Instagram account you want covered. A forward from the email address customers already write to. And about ten minutes to talk through how you like to reply. There is no software to install. You can revoke access at any time.
Where are you based?
Providence, Rhode Island. The service starts with restaurants in Rhode Island and Massachusetts, then other kinds of local shops. If you are just outside that, write anyway. We will tell you if we can take it on.
What does cancel anytime mean?
There is no annual contract. You can stop before the next month, and that next month is not billed. We do not offer a money-back guarantee, and we do not refund a month that has already started.
Do you guarantee more customers or a higher rating?
No. Replying is a good habit. It is not a promise about stars, rankings, or revenue, and we do not advertise a guaranteed response time.
Book a free 10-min demo
Tell us the shop and which inbox is the messy one. Remy (Jeremy Sanchez) reads these and writes back from Providence to find ten minutes.
No card for the call. If $49 a month is a poor fit, we will say so.